Terms and Conditions

1. About Our Practice

Valentine Psychiatry, P.C. is a solo psychiatry practice formed under the laws of New York, with an office located in Radnor, Pennsylvania. We provide in-person and telehealth psychiatric services to patients in Pennsylvania and telehealth psychiatric services to patients in New York and Massachusetts.

2. Services Provided

Our website provides:

• Educational and informational content about psychiatric conditions and treatments
• Links to schedule appointments for psychiatric services
• Information about our practice and services
• Access to our patient portal through SimplePractice

Important: This website and its content are not intended to provide medical advice or replace the relationship between you and your healthcare provider. If you are experiencing a medical or psychiatric emergency, please call 911 or go to your nearest emergency room immediately.

We do not discriminate based on race, color, national origin, age, disability, sex, gender identity, sexual orientation, religion, or any other protected status. We provide reasonable accommodations at no cost as required by law. To request an accommodation, please contact us using the information below.

3. No Doctor-Patient Relationship

Merely visiting this website, reading content, or contacting us through the website does not create a doctor-patient relationship. A doctor-patient relationship is only established when you have scheduled an appointment, completed intake paperwork, and had an initial consultation with Dr. Valentine.

4. Educational Content Only

The information provided on this website is for educational and informational purposes only. It should not be considered medical advice, diagnosis, or treatment recommendations. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to, or user of, the website or services provided, or by anyone who may be informed of any of its contents. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical or psychiatric condition.

5. Patient Portal and Electronic Health Records

Appointment scheduling, payments, and access to your health information are managed through SimplePractice, our third-party electronic health record system. When you create an account and use SimplePractice:

• You agree to SimplePractice's terms of service and privacy policy
• Your protected health information is stored and transmitted securely in compliance with HIPAA regulations
• You are responsible for maintaining the confidentiality of your login credentials
• You should not share your account access with others

6. Privacy and HIPAA Compliance

We take your privacy seriously and comply with all applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). Please review our separate Privacy Policy and Notice of Privacy Practices for detailed information about how we collect, use, and protect your personal and health information.

7. Telehealth Services

For patients receiving services via telehealth:

• At the start of each telehealth visit, we will confirm your identity and ask where you are physically located. You must be physically located in Pennsylvania, New York, or Massachusetts at the time of your telehealth appointment. If you are not in one of these states, we cannot provide telehealth services.
• You are responsible for ensuring you have a private, secure location and a reliable internet connection
• Telehealth sessions are conducted through HIPAA-compliant platforms
• Technical difficulties may occasionally occur, and we will work with you to reschedule if needed
• The same professional standards and confidentiality protections apply to telehealth as to in-person visits
• Additional terms for telehealth (including informed consent, location checks, emergencies, and prescriptions) may be presented during registration and must be accepted before receiving telehealth services

8. Prescriptions

Prescription services are provided only to established patients following appropriate evaluation and within the scope of the established doctor-patient relationship. Prescriptions are subject to:

• Clinical appropriateness and medical necessity
• Compliance with DEA regulations and state-specific controlled substance laws, including any electronic prescribing requirements and telehealth limitations under federal and state law
• Our professional judgment and clinical guidelines
• Periodic monitoring and follow-up appointments as required

We do not prescribe controlled substances without appropriate clinical justification.

9. Appointments and Cancellations

Appointments can be scheduled online or by calling our office at (212) 655-1345. Please review our cancellation policy carefully, as late cancellations (within 48 business hours) and no-shows may result in charges.

10. Payment and Fees

All payment information and financial policies are managed through SimplePractice. By using our services, you agree to:

• Provide accurate payment information
• Authorize us to store your payment method and to charge amounts due (including autopay for balances) consistent with our payment policies
• Pay for services rendered according to our fee schedule
• Comply with our payment policies
• Be responsible for any fees associated with returned payments or failed transactions

11. Confidentiality Limitations

While we maintain strict confidentiality standards, there are legal and ethical limitations to confidentiality, including but not limited to:

• Imminent risk of harm to yourself or others
• Suspected abuse or neglect of children, elderly, or vulnerable individuals
• Court orders or other legal requirements
• Medical emergencies
• As otherwise required or permitted by law

12. User Responsibilities

When using our website, you agree to:

• Provide accurate and truthful information
• Not use the website for any unlawful purpose
• Not attempt to gain unauthorized access to any systems or data
• Not interfere with the proper functioning of the website
• Respect the intellectual property rights of Valentine Psychiatry, P.C.
• Not transmit any viruses, malware, or harmful code

13. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Valentine Psychiatry, P.C. or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

If you print, copy, modify, download or otherwise use or provide any other person with access to any part of this website in breach of these Terms and Conditions, your right to use the website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

14. Third-Party Links

Our website may contain links to third-party websites or services, including SimplePractice. We are not responsible for the content, privacy practices, or terms of use of these third-party sites. We encourage you to review their policies before providing any personal information. If you decide to access any of the third-party websites, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

15. Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

• The website will be uninterrupted, secure, or error-free
• The information provided is complete, accurate, or current
• Any errors or defects will be corrected
• The website is free from viruses or other harmful components

TO THE FULLEST EXTENT PROVIDED BY LAW, VALENTINE PSYCHIATRY, P.C. HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND WITH RESPECT TO THIS WEBSITE, YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OFFERED ON OR THROUGH THIS WEBSITE (INCLUDING ANY PRODUCTS OFFERED OR PURCHASED THROUGH THIS WEBSITE), WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

16. Limitation of Liability

To the fullest extent permitted by law, Valentine Psychiatry, P.C. and its providers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of this website or services, even if such damages are foreseeable or we have been advised of the possibility of such damages.

17. Indemnification

You agree to indemnify and hold harmless Valentine Psychiatry, P.C., its providers, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the website
• Your violation of these Terms and Conditions
• Your violation of any rights of another party
• Any information you provide through the website

18. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any legal action or proceeding relating to these terms shall be brought exclusively in the courts located in New York. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

19. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website with an updated "Last Updated" date. Your continued use of the website after changes are posted constitutes your acceptance of the modified terms.

20. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

21. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other policies referenced herein, constitute the sole and entire agreement between you and Valentine Psychiatry, P.C. regarding the use of this website and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to this website.

22. Contact Information

If you have questions about these Terms and Conditions, please contact us: